Hiring and retaining qualified staff, and updating the knowledge and skills of existing technology staff
Optimizing the use of technology in teaching and learning in collaboration with academic leadership, including understanding the appropriate level of technology to use
Developing IT funding models that sustain core service, support innovation, and facilitate growth
Improving student outcomes through an institutional approach that strategically leverages technology
Demonstrating the business value of information technology and how technology and the IT organization can help the institution achieve its goals
Increasing the IT organization's capacity for managing change, despite differing community needs, priorities, and abilities
Providing user support in the new normal—mobile, online education, cloud, and BYOD environments
Developing mobile, cloud, and digital security policies that work for most of the institutional community
Developing an enterprise IT architecture that can respond to changing conditions and new opportunities
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